The hotel offers lovely grounds and a wealth of activities, making it a fantastic place for families. While breakfast was wonderful, dinner options could use more variety and organization, as it took a while to receive dishes. Overall, a great stay despite some dining hiccups.

the check-in process was super slow. ! , and the staff was always around to help with a smile!

experience tranquility and joy in a family-friendly environment with attentive service

Wonderful stay with exceptional service.

great access to parks and local attractions for city explorers

We loved our stay because we were just a short drive from Parque del Café and El Paraíso del Bambu, making it easy to enjoy the beautiful scenery and park views while exploring the area at our own pace. Having fun adventures nearby truly enhanced our family time, but there were times when outside events at the hotel disrupted our relaxation.

It was just a fine choice for a fleeting stay in Pueblo Tapao with very good value for money. The pool areas were great for relaxing after a long day. Make sure to check if any events are scheduled during your stay to avoid disturbances.

The pools are well-maintained and family-friendly.

During our stay, we faced numerous issues. The noise levels were unbearable, especially from events that lasted late into the night, making it impossible to get rest. Moreover, the manager was dismissive of our concerns, which made us feel undervalued as guests.

Perfect family getaway with endless activities

We had a fantastic four-night stay with our family at this beautiful resort! The kids loved the water park and go-kart track, while the adults enjoyed the spacious, comfortable rooms and amazing poolside service. The dining options were superb, especially the breakfast buffet filled with fresh fruits and pastries. However, the check-in process could have been smoother, as it felt a bit chaotic at times.

Amazing, amazing, amazing

From the moment we arrived, the breathtaking views of lush gardens and vibrant pools took my breath away! The food? Absolutely incredible—every meal was a celebration of flavor, far beyond my expectations. The variety of activities, like the aqua park and the lively night shows, kept the whole family entertained every single evening.

do recommend 💖🌟

The facilities provided were impressive, especially the variety of pools and recreational areas for kids. I enjoyed spending time at the water park with my children, which offered a lot of excitement. One staff member even went out of his way to assist me during my stay, showing that some employees genuinely care about visitors. My family had the opportunity to engage in mini golf and volleyball, making for an enjoyable break.

The hotel facilities are impressive, with multiple pools, a fantastic water park, and a mini-golf area for kids. Our room was spacious and spotless, featuring comfortable beds and a nice seating area for relaxing. The staff went above and beyond to make our stay enjoyable, especially the friendly golf cart drivers.

Wi-Fi was not available in the rooms.

would love to come back

The stay was awesome! We had a spacious double room with air conditioning, private bathroom, flat-screen TV, free toiletries, and clean towels. The pools were fantastic, and the kids loved the water park, trampoline, and mini golf. The dining was buffet style with freshly made pastries, and the staff were genuinely friendly and helpful.

The shows and activities were exceptional.

The stunning pools were a highlight for my family, and the friendly staff made everything easy, especially with our dinner reservations. However, we faced quite a bit of chaos at check-in, which could use improvement.

The hotel’s gardens and spacious areas made me feel relaxed. Their thoughtful design was delightful, ensuring that every corner was accessible for us seniors, allowing easy movement without feeling fatigued.

More seating areas for resting would be appreciated.